1. Return Eligibility
All Kaviprabha Masale products are food items and consumables. For food safety and hygiene reasons, we do not accept returns in the following cases:
- Opened, unsealed, or used packets
- Products that have been tampered with after delivery
- Returns requested for taste preference or non-genuine reasons
- Products not stored properly after delivery
If you ordered the wrong product or changed your mind, we cannot initiate a return once the product has been shipped.
2. Valid Return Cases
Returns are accepted only under genuine and quality-related issues, such as:
- Wrong product delivered
- Damaged packaging at the time of delivery
- Quality concerns such as spoilage, unusual odor, foreign particles, or contamination
Please report such issues within 48 hours of delivery.
3. Return Request Process
To raise a return request, please email us at:
📩 support@kaviprabha.com
Your email should include:
- Order number
- Photos or video clearly showing the issue
- A short description of the problem
We will respond within 24 hours (Mon–Sat) and guide you through the next steps.
4. Return Approval Conditions
A return will be approved only if:
- The issue is genuine and verified through evidence
- The product is unused, sealed, and in its original condition
- The problem is reported within 48 hours of delivery
- The return is authorized by our support team before shipping back
5. Non-Returnable Items
- Opened or partially used masala packets
- Products damaged after delivery due to improper handling or storage
- Returns requested without supporting evidence
- Bulk or wholesale shipments unless there is proven damage/defect
6. Return Shipping Costs
We will cover return shipping costs when:
- A defective or damaged product is delivered
- Incorrect item was shipped
If the return is due to customer mistake or preference, shipping costs must be borne by the customer.
7. Contact Us
For any queries or support:
📩 support@kaviprabha.com
⏱️ Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (excluding public holidays)
8. Policy Updates
Kaviprabha Masale reserves the right to update or modify this Return Policy at any time. Any changes will be reflected on this page.